Ambulance Billing Frequently Asked Questions

Am I able to get a discount or negotiate a reduction with my bill?

Clay County Fire Rescue cannot discount or negotiate reductions in established rates.

Do you offer payment plans?

Yes. You can pay your ambulance bill over time. Call 904-529-0000 to set up a payment plan.

How can I pay my bill?

You may make a payment using one of the following methods:

Pay by Mail

Mail your payment with your account number. Make checks payable to Clay County Board of County Commissioners or Clay County BCC.

Pay Online

You may pay by credit card at MyEMSCare.com . A processing fee applies to credit card payments.

How do I retrieve my records?

Log into the portal and go to Activity. Locate the case marked Action Required. Click the drop-down arrow and select Continue. Your record will open in a new window where you can download it.

How do I submit a request?

To request a copy of ambulance billing and/or EMS reports, visit the Medical Billing Records Request Page.

How do I update my insurance information?

Call 904-529-2773 to update your insurance information.

How long will it take to receive requested records?

Most requests are processed within 7 to 10 business days. Larger requests may take up to 14 business days.

How much are ambulance fees?

View or download the Ambulance Fee Schedule for a list of current fees.

I have a question about a bill I received. Where can I get help?

Contact the billing department at 904-529-2773.

If my insurance paid, why am I still receiving a bill?

Clay County does not have in-network contracts with private health insurance companies. Therefore, any unpaid portion of the bill may remain the patient’s responsibility.

What documents do I need to obtain EMS reports or a billing statement?

To obtain a rescue report, the patient must provide a signed medical authorization. If someone other than the patient is requesting the report, a subpoena, power of attorney, medical power of attorney, court order designating a custodian for the patient, or an advance directive is required.

A copy of the requester’s government-issued identification must also be provided.

What if I have a comment or concern about the patient care that I received?

Call 904-284-7703 to speak with the Fire Rescue Chief of Operations.

Will I get billed for an ambulance transport?

If an ambulance responds but you do not require treatment or transportation to a hospital, you will not be billed. If you require transportation to a hospital, a bill will be issued.

The cost varies depending on the treatment provided during transport and the distance to the hospital. For billing questions, call 904-529-2773.