Frequently Asked Questions

  • Am I eligible for VA disability compensation?

    Am I eligible for VA disability compensation?

    You may be eligible for VA disability benefits or compensation if you meet both of these requirements.

    Both of these must be true:

    • You have a current illness or injury (known as a condition) that affects your mind or body, and
    • You served on active duty, active duty for training, or inactive duty training

    And at least one of these must be true:

    • You got sick or injured while serving in the military—and can link this condition to your illness or injury (called an in-service disability claim), or
    • You had an illness or injury before you joined the military—and serving made it worse (called a pre-service disability claim), or
    • You have a disability related to your active-duty service that didn’t appear until after you ended your service (called a post service disability claim)

    Presumed disabilities


  • As a military dependent, do I qualify for benefits?

    As the spouse or dependent child of a Veteran or service member, you may qualify for certain benefits, like health care, life insurance, or money to help pay for school or training. As the survivor of a Veteran or service member, you may qualify for added benefits, including help with burial costs and survivor compensation.

    If you’re caring for a Veteran, you may also be eligible for support to help you better care for the Veteran—and for yourself. Find out which benefits you may qualify for and how to access them.


  • Can a service-connected disability rating be changed?

    Yes. It may be increased or decreased in accordance with medical findings of changes in the affected condition.

  • Can I change my address by calling the VA 1-800 number?

    Yes. The call should be followed up by submitting a VA572 (change of address), VA Home Page, or call Toll Free #1-800-827-1000, option #3.

  • Does VA increase disability compensation rates annually?

    The amounts of the benefits are set by Congress, which often approves annual cost-of-living increases for VA compensation payments.

  • How do I enroll in the VA Medical System?

    To enroll for VA health care benefits, go to a VA health care facility or the Veterans Services Office with your DD-214. Our office can help you get a certified copy if you don't have it. Visit the Apply for VA health care web page.


  • How do I get a Florida Disabled Veteran ID card?

    These ID cards are issued only to veterans that have been rated 100% Permanent and Total (P&T) service-connected disabled either by the VA or Department of Defense. For more information call the Clay County Veterans Services Office at 904-529-4256.

  • How do I get my disability compensation claim reevaluated?

    You may request a reevaluation of your claim anytime that you believe your condition has changed or worsened. You should contact your Clay County Veterans Service Officer at 904-529-4256.

  • How do I order my DD214?

    The quickest way to order your DD214 is by ordering online at the service records requests webpage.

    After you submit your request you will be provided with a  tracking number so you may check on the statues of your DD214.


  • I heard there was a fire at the National Personnel Records Center for Military Records. Were my records destroyed?

    On July 12, 1973, a disastrous fire at the NPRC destroyed approximately 16-18 million Official Military Personnel Files. The records affected:

    • Army: Personnel discharged November 1, 1912 to January 1, 1960 80% destroyed
    • Air Force: Personnel discharged September 25, 1947 to January 1, 1964 (with names alphabetically after Hubbard, James E.) 75% destroyed


  • I wish to file for Agent Orange Disease. What do I do?

    Call the Clay County Veterans Services Office and request a consultation. You should be receiving treatment or have a diagnosis of a specific disease or disability as a result of exposure.


  • I’ve been out of the military for a long time. Can I still file a claim?

    Yes, you can file a claim regardless of how long you have been out of the military.

  • If a veteran dies before paying off the VA-guaranteed loan on his/her house, will the VA guarantee pay off of the balance?

    No. The surviving spouse or other co-borrower must continue to make the payments, or the loan becomes the obligation of the veteran's estate.

  • If a veteran has trouble repaying his VA-guaranteed loan, what should he/she do?

    Talk with the lender as soon as possible. Depending on circumstances, it might be best to sell the property. VA might be able to assist in arranging a repayment plan or an alternative to foreclosure. VA also offers home loan counseling through regional offices.

  • If my spouse dies while hospitalized in a VA hospital or nursing home, or nursing home under VA contract, will the VA help defray the burial and transportation expenses?

    Yes. Any veteran who served in the United States Armed Forces, and who dies after being properly admitted to a VA medical facility, a VA nursing home, or a private nursing home under VA contract, is entitled to burial benefits. Transportation allowance is also available: 38 C.F.R. 3, 1605 (1)

  • Is there a listing of all the things I need to file a claim with the VA for service connected compensation?

    Due to the complexity of the VA system, the forms needed to file a claim vary. You should contact your County Veterans Service Officer at 904-529-4256. If you are outside Clay County call 1-800-827-1000 #3 for assistance.


  • What are pension benefits?

    Pension is a needs-based benefit. It is paid to wartime Veterans with financial needs and their survivors. If you are a Veteran, you are eligible for pension if all of the following are true:

    • You were discharged from service under other than dishonorable conditions.

    • You served 90 days of active duty with at least one day during wartime

    • Your countable income is below the maximum annual pension rate (MAPR)

    • You meet net worth limitations

    • You meet one of the following criteria: 

    • You are age 65 or older.
    • You have a permanent and total non service-connected disability.
    • You are a patient in a nursing home due to mental or physical incapacity.
    • You are receiving Social Security disability benefits.

    *Veterans who entered active duty after Sept. 7, 1980, must serve at least 24 months of active-duty service. If the length of service is less than 24 months, the Veteran must have completed their entire tour of active duty.


  • What is a Non-Service Connected (NSC) VA pension?

    The Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements, and who have income and net worth within certain limits. Find out if you’re eligible for this benefit.

  • What is the difference between disability compensation and pension from the Department of Veterans Affairs?

    Compensation is paid to a veteran with a disability that is related to military service. To qualify for a pension, a veteran must have wartime service and be permanently and totally disabled or age 65 or older. A veteran's eligibility for a pension is determined by income level and the number of his/her dependents.