Community » Community Paramedicine Program

HUG Program

Community Paramedicine Program

Many people in our community call 911 for situations that may be better addressed through supportive services rather than emergency medical care. These calls often involve falls, lift assists, wellness concerns, or other recurring situations where additional resources can make a meaningful difference.

The Clay County Community Paramedicine Program was established in 2019 to support our department's High-Use Group (HUG)—individuals who frequently require EMS services for non-emergency needs. Since then, the program has expanded to serve all Clay County residents who could benefit from additional support and community resources.

Our compassionate team visits individuals in their homes to provide a free assessment and, with their permission, connects them to services that promote independence, improve health, and enhance quality of life.

How We Can Help

We work with a growing network of community partners to connect residents with free or low-cost services based on their individual needs. Our team continues to follow up and provide support until appropriate resources are in place.

Examples of available resources include:

  • Community and volunteer assistance programs
  • Mental health resources
  • Medical care referrals
  • Social service organizations
  • Wellness and support services
  • Additional community resources based on individual needs

Need Assistance?

If you or someone you know could benefit from the Community Paramedicine Program, or if your organization would like to become part of our community resource network, we're here to help.

Phone:
(904) 529-4109

Email:
community.paramedicine@claycountygov.com

We are committed to helping residents access the right support at the right time so they can live healthier, more independent lives.

Accessibility: Dial 711 for Telecommunications Relay Service (TRS) and ask the operator to connect you to (904) 529-4109.